COMPASS ROSE CARE
PRIVACY POLICY
Last Updated: October 24, 2025
1. Introduction
Compass Rose Home Care Inc., operating as “Compass Rose Care” (“we,” “us,” “our”), is committed to protecting the privacy and confidentiality of our clients, website visitors, and partners.
This Privacy Policy explains how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection Act (PIPA) of Alberta, Canada, and, where applicable, the Personal Information Protection and Electronic Documents Act (PIPEDA).
2. Scope
This Policy applies to all personal information collected by Compass Rose Care through:
Our website: www.compassrosecare.com
Direct communications with our staff and care coordinators
The delivery and management of home care services
Third-party platforms we use to support operations, such as AlayaCare, Telus Business Connect, and Frontstream Payments
If our operations expand beyond Alberta, federal privacy laws may also apply.
3. Definitions
Personal Information means information about an identifiable individual, as defined under PIPA.
Service Providers refers to trusted third parties who support our operations (e.g., software platforms, payment processors).
Consent means your voluntary agreement to the collection, use, or disclosure of your personal information. Consent may be express (e.g., in writing or electronically) or implied through your use of our services.
Client refers to any individual receiving care or related services from Compass Rose Care.
Website Visitor means any person who accesses our website or online materials.
4. Information We Collect
We may collect the following types of personal information:
Name and contact details (address, email, phone number)
Health-related information required for care planning
Billing and payment details
Emergency contact information
Feedback, preferences, and communications
Technical information such as IP address, browser type, and cookies
We collect only what is necessary to deliver, coordinate, and manage care and related services.
5. How We Collect Information
Personal information may be collected:
Through online or paper forms
During service consultations or assessments
From authorized family members or legal representatives (with consent)
Through our secure care management platform, AlayaCare
Through Frontstream Payments (for secure, integrated payment processing)
Through Telus Business Connect (for phone, voicemail, and text communications)
Through future Customer Relationship Management (CRM) systems for client communications or marketing (with consent)
Automatically via website cookies and analytics tools (e.g., Google Analytics)
With appropriate consent, we may also collect or share information with authorized family members, care proxies, or healthcare providers to ensure coordinated and effective care.
6. Use of Personal Information
We use personal information to:
Deliver and manage home care services
Communicate with clients, families, and authorized representatives
Manage billing and payments
Respond to inquiries and support requests
Improve our services and client experience
Send updates, newsletters, or marketing (with consent)
Comply with applicable laws and regulations
We will never sell or rent your personal information. Marketing communications are sent only with express consent, and you may withdraw consent or unsubscribe at any time by contacting us at info@compassrosecare.com.
7. Consent
We obtain consent before collecting, using, or disclosing personal information, except where authorized or required by law.
Consent may be:
Express: provided verbally, in writing, or electronically; or
Implied: where the purpose is obvious or where you voluntarily provide information for a particular use.
You may withdraw consent at any time, subject to legal or contractual restrictions, by contacting our Privacy Officer.
8. Disclosure of Personal Information
We may share personal information with trusted third parties, including:
AlayaCare, our care management software provider
Telus Business Connect, our communications platform
Frontstream Payments, for secure, PCI-compliant payment processing
CRM software providers (for client engagement and communications)
IT and administrative service providers (under confidentiality agreements)
Government agencies or regulators when legally required
All third parties are contractually required to protect your personal information and use it only for authorized purposes.
Data Storage: Personal information is primarily stored in Canada. Some third-party service providers may process or store data outside Canada, in which case it may be subject to the laws of those jurisdictions.
9. Cookies and Website Analytics
Our website uses cookies and similar technologies to enhance your browsing experience and gather anonymous analytics data.
You can manage or disable cookies in your browser settings. Disabling cookies may affect certain site functions.
10. Embedded Content and Third-Party Links
Pages on our website may include embedded content (e.g., YouTube videos, social media feeds). Embedded content behaves as if you visited those websites directly.
We are not responsible for the privacy practices of third-party sites and recommend reviewing their privacy policies before interacting with such content.
11. Data Security
We use physical, organizational, and technological safeguards to protect your personal information, including:
SSL encryption for online communications
Secure storage via trusted cloud-based providers
Limited access to authorized staff and contractors
Staff confidentiality and privacy training
While no electronic system is entirely secure, Compass Rose Care follows industry best practices to minimize risks.
In the event of a data breach, we will notify affected individuals and regulators as required by law.
12. Retention of Personal Information
We retain personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law.
Typical retention periods:
Client care records: up to 10 years after the last date of service
Financial and administrative records: 7 years
General inquiries or marketing data: until consent is withdrawn or data is no longer needed
When information is no longer required, it is securely deleted or anonymized.
13. Your Rights
Under PIPA, you have the right to:
Access and review your personal information
Request corrections or updates
Withdraw consent for specific uses
Request deletion of your personal data (subject to legal limitations)
To exercise these rights, please contact our Privacy Officer at info@compassrosecare.com.
14. Children and Minors
We do not knowingly collect personal information from individuals under 18 without verifiable parental or guardian consent. If such information is inadvertently collected, we will delete it promptly upon notification.
15. Privacy Officer and Complaints
Compass Rose Care has appointed a Privacy Officer responsible for ensuring compliance with this Policy and Alberta’s Personal Information Protection Act (PIPA).
Contact the Privacy Officer:
info@compassrosecare.com
Mailing Address: #357-1122-3rd St. SE (Ste 1906), Calgary, Alberta, T2G 0E7
If your concern is not resolved, you may contact:
Office of the Information and Privacy Commissioner of Alberta (OIPC)
1-888-878-4044 | www.oipc.ab.ca
16. International Visitors
Our website and services are intended for individuals in Canada. If you access our site from outside Canada, your information may be transferred to and processed in Canada, where data protection laws may differ from those of your jurisdiction.
17. Updates to This Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations.
Material changes will be posted on our website, with the “Last Updated” date revised accordingly.
Continued use of our services following an update indicates your acceptance of the revised Policy.
Thank you for trusting Compass Rose Care with your personal information.
Your privacy and confidence are integral to our commitment to compassionate, high-quality care.